For a resume to get results, it must be based on the job seeker’s achievements, not just past job duties. A proper resume also needs to be targeted to the job at hand. By writing a targeted resume that is based on quantifiable accomplishments, job seekers greatly increase their chances of getting a job interview. Here is a look at an example job listing and the type of resume that should be written in order to be accepted for an interview for the position.
The Job Listing
Systems Support/Network Analyst
Romero Corporation – Queensland
We are seeking an experienced Systems Support Engineer to join our growing network support team.
General Duties: Avaya telephone system support, Windows server and Active Directory administration, disaster recovery, server hardware support, VMware support and administration, Exchange email system support, Helpdesk trouble ticket escalation, support external contractors including third-party DBA Company, other duties as required.
Education: Five years’ experience in information technology support field. Bachelor’s degree preferred but will accept eight years’ experience in lieu of degree. Microsoft Certification strongly recommended. Other training courses in relevant technology preferred.
Please email resumes to: Email Address
Career Objective: To continue my career in network support at a growing, technology-focused firm where I can apply my skills and knowledge to contribute to an dynamic support team.
April 2008 – Present
- Built four-node VMware environment and transitioned 30 servers to it, saving the company $5000 per month in power and hardware maintenance costs.
- Managed 500-line Avaya telephone system and led a project in 2009 to add two D-Channels. Uptime had been 85%. We have had no outages since the upgrade.
- Implemented Microsoft Exchange GRT backups, cutting mailbox disaster recovery time from our typical 3-5 days to one hour.
- Upgraded email system hardware and software from Exchange 2000 to Exchange 2010. In our annual employee satisfaction survey, employee satisfaction with email went from B- to A+.
- Researched and contracted an outsourced database administration company, leading to database service uptime increase from 85% to 98%.
Junior Network Support
January 2007 – April 2008
- Managed user moves, adds and changes for 600-member Active Directory environment.
- Reconfigured failing Symantec Backup Exec disaster recovery system, which decreased weekly backup job failures from 11 – 15 per week to one or two per month.
- Key participant in project to manually upgrade memory in 25 production and development servers.
- Provided support for helpdesk technicians as the first point of escalation in the work order process. Successfully closed roughly 75% of all trouble tickets assigned to me without need for escalation to senior engineers.
- Promoted from desktop support after two years of performance rated “exceptional.”
Helpdesk Support Technician
July 2005 – January 2007
- Provided desktop hardware and software support for 600 local clients in our home office and 1000 users spread across 50 international satellite offices.
- Rotated 24/7 on call schedule weekly with three other desktop support technicians.
- Researched and implemented LogMeIn system for better support for remote users.
- Over six years of progressing experience with increasing responsibilities in the Information Technology field.
- Results-driven, proven leader.
- Quick learner, eager to gain knowledge of emerging hardware and software technologies.
- Dedicated to increasing efficiency and usability of systems.
- Microsoft Certified Systems Engineer: completed self-motivated online courses and passed all exams in 2008. Currently pursuing MCITP certification.
- Attended one-week VMWare training course at QLD Tech, Inc.
- Bachelor’s Degree: Computer Science, 2005, University of Queensland
- Member of the Australian IT Professionals’ Society
- Worked for class credit in the campus network support team 2003 – 2005
If you compare the job posting to Thomas’ resume, you can see exactly how he has targeted his experiences to tailor the resume to the specifications of the job opening. Thomas does have more experience than listed here, but none of that is of concern to the Romero Corporation. Instead of listing everything he has ever done and leaving it up to Romero’s human resources department to figure things out, Thomas details his resume with concrete examples of his accomplishments that relate directly to Romero’s requirements.
The key to knowing you have written a proper resume is twofold. First, read the job listing and then look at your resume. Go ahead and do it with the above example as a guide. Do the accomplishments listed in the resume match the job duties in the job posting as much as possible? Once you are sure that you have established a one-to-one relationship between your experience and the job posting, ask yourself if you have listed quantifiable achievements. Are your achievements vague or do they list exact numbers and facts like Thomas did? Keep this example handy when writing your next resume. A targeted resume template that lists actual measurable accomplishments is the very best way to get one step closer to the job you want.