Customer Service Resume Template

When we think about the field of customer service, the first thing that comes to mind is hourly wage earning retail salespeople and clerks selling clothing and trinkets at the local shopping mall. This is hardly the case. As companies have become more aware of the importance of dedicated, customer facing staff, more and more commercial organizations, financial institutions and even government agencies are expanding the role of customer service representatives. A company’s customer service staff is their first line of contact with their customers. This is an important job and applicants for customer service positions can be sure that their resumes will be scrutinized more carefully now than ever before.

Hiring managers looking to fill positions in customer service are looking for dynamic, enthusiastic, results driven employees. As such, it is very important for job seekers applying for customer service openings to present themselves this way on their resume. A strong skill set geared toward action, hard work and strong end results is a must. It’s always important to stress accomplishments and achievements in your work history on your resume instead of just blandly listing duties; it’s even more crucial to do this in a results oriented field like customer service. Customer service job applicants must show on their resumes that they possess a strong commitment to the customer and dedication to achieving the best results for the employer. The customer service resume must reflect this.

We have gone out of our way to show just how important it is to have a well written, results driven resume in the customer service field. Considering this, it is vital to adhere to certain rules when writing a resume. Of course, every resume is unique and the areas that must be spotlighted differ from job to job, some universal rules will always apply to writing a great resume. The primary rule of resume writing is that every single resume you send absolutely must be targeted to that specific job and company. It’s easy to have a generic resume in your back pocket that you fire off to everybody. Unfortunately, that’s also a very easy way to not get a call back. With your resume, you need to match their needs with the skills you have that will fill them. Adjusting your resume to spotlight relevant experience as it applies to the job at hand is a must. You are telling them “here’s what you need and here’s what I can do to fill those needs.”

The next critical rule is that you need to accentuate what you see as your strengths when considering resume format. If you have a good deal of customer service experience, than that is what you need to highlight on the resume right away. If this is the case, you’ll need to write what is called a chronological resume. In the chronological resume format, you will list all work experience, starting with your current job and working your way backwards. On the other hand, if you are changing jobs or just entering the customer service field, then you would benefit more from a functional resume. The functional resume format stresses, above all else, relevant skills from your past experience that are transferable to the job at hand.

Here is an example of a chronological format resume sent by an experienced customer service professional:

Marcus Campbell
8 Monarch Court,
Melbourne VIC
Australia
Phone: (02) #### ####
Email: YourEmail [@] YourISP.com

Objective: To further my career in the financial customer services field by obtaining a senior service position at a dynamic, growing financial services firm.

Employment Experience:

Royal Crown Bank
Customer Service Representative
December 2007 – Present

  • Promoted from teller to customer service representative after only six months at Royal Crown Bank.
  • Increased my client base from a handful of personal clients to 25 clients, including personal clients and small to mid-size businesses, within my first year.
  • Achieved the highest customer satisfaction rating at Royal Crown Bank according to our regular client surveys.

Victoria University at Fairfield
Cash Office Service Associate
February 2004 – December 2007

  • Started as a part time assistant while perusing my degree. After two years of favourable reviews and numerous recommendations, I was hired full time post-graduation.
  • Assisted comptroller and database analyst in project to streamline student payments database to increase cash office efficiency.
  • Provided high level of attention and customer service to large student body during class registration and enrolment.

Skills:

  • Dedication to excellent customer care
  • Attention to detail
  • Excellent at maintaining clear, open lines of communication with customers
  • Financial analysis and bank reconciliation

Education

Victoria University at Fairfield
Bachelor of Science, Finance
2002 – 2006


In this example, Marcus is an experienced customer service professional. If you look at his summary of duties for Royal Crown Bank, he strongly touts his accomplishments. This is a perfect example of achievements over tasks. He advertises himself by talking about his quick promotion, growing client base and excellent record of client satisfaction. All this shows quantifiable results and it will grab a hiring manager’s attention, guaranteed, much better than a simple summary of duties would. Now let’s look at Marcus if he had a different experience set and was looking to transition into customer service in the financial services field.

Marcus Campbell
8 Monarch Court,
Melbourne VIC
Australia
Phone: (02) #### ####
Email: YourEmail [@] YourISP.com

Career objective: to parlay my extensive customer service experience into a position at a strongly positioned financial services company who is looking for an enthusiastic, dynamic customer service professional to augment their team.

Skills:

  • Proven customer service professional across a range of industries
  • Dedication to excellent customer care
  • Attention to detail
  • Great written and oral communication skills
  • Excellent at maintaining clear, open lines of communication with customers
  • Equally adept at working in groups or alone
  • Top-notch problem solving ability
  • Trustworthy and responsible

Work Experience:

Royal Crown Bank
Teller
August 2009 – Present

  • Handled customer transactions in person and on the telephone for busy downtown branch
  • Assisted financial services staff with customer relations and coordinating meetings with clients and brokers.
  • Contacted clients regularly to perform customer service surveys.

Sydney Express Auto
Sales Floor Associate
June 2008 – August 2009

  • Assisted clients in high volume auto parts store
  • Worked with customers and mechanics to help clients learn about auto repair
  • Organized weekly automotive seminars for customers

Victoria Telecom
Helpdesk Associate
April 2006 – July 2008

  • First line of contact for busy corporate IT Service Centre

  • Communicated basic troubleshooting steps to clients
  • Created clearly written work orders for tier 2 staff

Education:

Victoria University at Fairfield
Bachelor of Arts, Literature
2002 – 2006


This version of Marcus doesn’t have customer service experience in finance, the field he is trying to enter, but he does have a wide range of experience that involves dealing with people in one way or another. Since this is the case, he listed his relevant transferable skills first, and then backed those skills up with targeted descriptions of his current and past jobs. This way he will get the point across that, while he doesn’t have exact experience in this field, he has skills he can carry over and he’ll be fine. And so will you if you follow the guidelines we have presented here.