Retail Resume Template

Retail is a growing field, as evidenced by the proliferation of shopping malls, large retail chains and stores all over. As the retail profession grows, so does the need for reliable professionals. The days of part time, season workers filling out job applications at the mall may be ending, replaced by professionals who send actual resumes to obtain a job in retail. There are many retail jobs out there, but the number of job seekers looking for work in the retail sector is even greater. The best way to get an advantage over the competition is to craft a well written resume summarizing your past work in the retail field, your relevant skills, your education and achievements. A good resume will send you far ahead of job seekers turning in plain job applications and making cold calls.

The retail industry has many different types of positions with various specialties, including customer service, store management, loss prevention, stock and more. There are also many different types of retail outlets to choose from, ranging from specialized businesses offering goods in one area like jewellery, shoes or electronics to large department stores or “big box” locations that offer a variety of products all under one roof. The type of resume you write and its content really depends on the job you’re seeking and your level of experience. For example, if you’re an experienced retail professional looking to move up in your field, you could write a chronological resume, spotlighting your retail career in details starting at your current position and working your way back. If you’ve moved around the retail sector and are just looking for something new or different, you may want to highlight your transferable skills on your resume first, then move on to your experience and education.

Here’s a look at a standard chronological format resume written by a professional with a good amount of experience in the retail field:

Marcus Robbins
12 Red Range Ave
Victoria Plains, QLD 4751
Phone: (02) #### ####
Email: YourEmail [@] YourISP.com

Objective: to further my career in the retail field by obtaining a regional manager position for a mid-sized chain that is seeking an enthusiastic, results-driven retail professional.

Work Experience:

Fleet Feet Shoes
Assistant Regional Manager
2009-Present

  • Worked with chief regional manager to implement new sales initiative to increase profits 15%.
  • Coordinated store inventory to ensure correct supply levels to meet customer demand.
  • Helped conduct in-store seminars for floor staff and store managers to increase awareness of company policies and performance metrics.
  • Implemented “secret shopper” project to ensure that employees are following store policies and adhering to customer service standards.
  • Conducted store visits to oversee correct placement of promotional items and merchandise.

Happy Viewer Video Sales
Store Manager
2006-2009

  • Supervised the QLD Super Mall location, the busiest store in the region.
  • Increased sales 20% over my predecessor.
  • Implemented loss awareness program to dramatically decrease loss by shoplifting.
  • Handled all aspects of store ledger, including payroll, end of night cash out and bank deposits.
  • Conducted all aspects of employee management, including hiring, scheduling, training and performance reviews.

The Athlete’s Locker
Assistant Manager
2005 – 2006

  • Promoted to assistant manager after three years of exemplary service as a sales representative.
  • Coordinated with manager and staff to create work schedules.
  • Worked with sales staff and other employees to resolve challenges.

The Athlete’s Locker
Floor Sales Rep
2002-2005

  • Helped customers with their purchases, including sizing, providing information about different shoe brands and models, accessories and more.
  • Consistently earned high marks in twice yearly performance reviews.
  • Often called to work double shifts at very busy location.
  • Performed overnight stock work as needed.
  • Successfully juggled school and job, working part time during university and full time while on breaks.

Education:

  • Certified in Retail Management
  • Currently Pursuing Master’s in Business Administration at the Queensland Business College
  • Bachelor’s in Business Administration, University of Northern Queensland, 2006

In the example above, we can see that Marcus Robbins is an experienced professional in the retail sector. He has a degree but, more importantly, he has nine years of experience with a track record of fine accomplishments and increasing responsibilities. With this job history, it’s easy to see why he is listing his experience first. Yes, he has gone back to school to work on his Master’s, but real work experience is much more important. At this point in his career, it’s imperative that Marcus use a chronological resume, since it puts the focus squarely on his years of experience, highlighting his accomplishments and proving what an asset he would be as a regional manager. Earlier in his career, Marcus would have chosen a functional resume. In this format, skills are stressed first, and then education, with any applicable jobs listed last. This way, a less than impressive employment history is balanced by a wealth of transferable skills. For younger Marcus, his functional resume would look like this:

Marcus Robbins
142 Brick House Circle, Unit 12
Victoria Plains, QLD 4751
Phone: (02) #### ####
Email: YourEmail [@] YourISP.com

Objective: to use my education and retail sales experience to move into a management level position at a fast paced, strong retail chain.

Skills:

  • Dedicated to the highest level of customer service.
  • Excellent ability to multitask and perform many different duties with strong attention to detail.
  • Experienced in retail sales.
  • Outstanding team player who thrives working in groups.
  • Organized, prompt and devoted to doing the best job possible every time.

Education:

University of Northern Queensland
Currently working toward Bachelor’s in Business Administration
Expected graduation: 2006

  • Earning exceptional grades while still working effectively in retail to pay for my education.
  • Mentored and tutored new students in introductory Business courses.
  • Volunteered when time permitted for University of Northern Queensland community outreach programs.
  • Sat on student government my first two years at University.

Work Experience:

The Athlete’s Locker
Floor Sales Rep
2002-Present

  • Currently successfully working part time during university and full time while on breaks.
  • Helped customers with their purchases, including sizing, providing information about different shoe brands and models, accessories and more.
  • Consistently earned high marks in twice yearly performance reviews.
  • Often called to work double shifts at very busy location.
  • Performed overnight stock work as needed.

In this snapshot of Marcus in his younger days, we can see that he doesn’t have much experience, but he does have very good transferable skills earned through his education, job and extracurricular activities. With this functional format resume, Marcus is able to highlight these skills up front, and then list his education, activities and work experience later to provide concrete examples of the skills he has enumerated up front. With this functional resume, Marcus will be able to get a job as assistant manager in his current job and then move on to bigger things.